Returns & Refunds
Returns & Refunds
Refund and Return Policy
We are committed to provide our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.
How to Initiate A Refund
In case you are unsatisfied with the received purchase, we request you to reach us at firstname.lastname@example.org with your order details, and we shall revert back to you with the details of return shipping process within 24 hours, (working days only).
We are happy to assist you with returns subject to following criteria:
- The products should be purchased only from www.uniquedesignstore.com and not from any other retailer be it online or offline.
- Refunds can only be issued for orders returned within 30 days from the date that your order has been delivered. We will not be able to offer a refund or exchange for any orders that exceed the 30 day refund period.
- Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
- Product should reach us in saleable condition.
- Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept return.
- It is the customer's responsibility to return items to us for a refund. Shipped recorded delivery is recommended as proof of shipment and successful delivery.
- Once the order has been received and checked by our warehouse staff, we will issue a refund within 7 business days.
Delay in receiving the order
If you don't receive your products and you can't track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
- For orders in transit, you will not be entitled for any cash refunds as per our policy.
- Return will only be made in form of credit to your credit card or Paypal account.
Damaged products, Exchanges
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.
- Depending on your location, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over 25 USD, you should consider using a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
We may provide Refunds in the event of:
1). Cancellation by Customer on www.uniquedesignstore.com within 24 hours of purchase but has to be BEFORE the order has been processed or shipped!
2). In certain situations partial refunds might be granted if applicable (items not in original condition, damaged or parts missing.
3).Return of products purchased by the Customer, subject to eligibility for return.
4). Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
5) It is the buyer's responsibility to return the item to us to receive a refund minus our shipping cost to you.
- If you have paid using a credit card, refund will be credited to you within 7 business
- If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 working days.
- However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
- The amount will be refunded using the same payment method that was used when making the purchase
- Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
We usually initiate eligible refunds within 7 working days from receipt of returned item(s) at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.